Current Clients

ASSIST-CARD thanks you for trusting us to protect your vacation investment and provide travel assistance to you and your family. Here are some instructions for our most common client issues. Please be sure to access our Frequently Asked Questions (FAQ) section if you do not find the answer to your issue below:

I did not receive a confirmation of my policy purchase?

If you did not receive your email confirmation, we recommend that you first check your Junk or Spam folder to see if it landed there. Alternatively, we will be happy to resend it to that same email address or a different one. Simply contact us by phone at (877) 369-2774 or click here to request a resend. Be sure to include your policy number, policy holder’s name and your destination email address in your email request to us.

Where do I find the General Terms & Conditions of my policy?

To view the General Terms of Conditions click here and select your product & State for the correct conditions.

Where do I present receipts for reimbursement?

You should contact our Claims department by phone at (800) 249-9969 or email us at claims@marketing-ac.com for the necessary claim forms and supporting documents needed to review your claim for reimbursement.

If I am unable to secure a Visa necessary for entry to my destination country, will I be able to cancel my insurance and receive a full refund?

Yes, as long as you do so within 14 days of purchasing the policy. Otherwise, we will allow you to move your policy to a future trip as long as your Departure Date has not already elapsed. We will give you 30 days from the date we are notified of your Visa issue to declare the Departure and Return dates for that future trip.

Will I receive my card and luggage tags by mail once I purchase ASSIST-CARD?

As with most U.S. companies, ASSIST-CARD in the States typically provides those materials in an electronic format by email. However, we will be happy to send you by regular mail the same items that you would receive by email. If you would like this service, please click here .

Does ASSIST-CARD cover the Schengen Visa's medical requirements?

Yes, all of our plans meet the medical requirements of the Schengen Visa.

What services/assistance do you provide during the trip?

Yes, as long as your trip has not started or expired, does not exceed 30 days, and the trip cost remains the same.

With Trip Cancellation Coverage, you’ll receive a benefit if you are prevented from taking your Covered Trip due to unforeseen events such as:

• Sickness, Accidental Injury or Death.
• Being hijacked, quarantined, subpoenaed, burglarized, the victim of felonious assault, required to serve jury duty, or having your home made uninhabitable.
• Being involved in a traffic accident.
• Death or hospitalization of your destination’s host.
• Strike causing complete cessation of services.
• Weather causing complete cessation of services.
• Natural Disaster at your destination.